At VERANOX, we stand behind the craftsmanship and quality of every product. This policy outlines your rights, our responsibilities, and the process for returns and refunds at veranox.it.com.
We aim to make every purchase experience seamless and satisfying. If for any reason you are not completely satisfied, we offer a transparent and fair return process designed to protect both our customers and our brand standards.
Please review the following sections carefully to understand eligibility criteria, applicable timelines, and the procedures required for a successful return or refund request.
Eligible items may be returned within 30 days of delivery.
Items must be unused, undamaged, and in original packaging.
Refunds are issued to the original payment method.
Return requests are reviewed within 1–2 business days.
To qualify for a return, products must be in their original condition: unused, unwashed, free from damage, and accompanied by original tags and packaging. Proof of purchase (order number or confirmation email) is required.
Customers have 30 calendar days from the date of delivery to initiate a return request. Requests submitted after this period may not be eligible unless required by applicable consumer protection laws.
“Quality is our promise. Fairness is our policy.”
Approved refunds are issued within 5–10 business days after inspection. Processing times may vary depending on your payment provider. Shipping fees are non-refundable unless the return is due to an error on our part.
The following items are excluded from returns:
Our customer support team is ready to help you with any return or refund inquiries.
Email: [email protected]
Business Hours: Monday – Friday, 9:00 – 18:00 (CET)